IMPORTANT! PLEASE READ CAREFULLY BEFORE YOU PROCEED!
---------------------------------------------------------------------------------------- WARRANTY INFORMATION! ----------------------------------------------------------------------------------------
Albatron USA, Inc. warranty includes motherboards, graphic cards, and lcd monitors purchased from local store(s) or online store(s). This RMA is for REPAIR, NOT REPLACEMENT. Please contact your store directly for replacement policy. Some restrictions apply.
The warranty includes but not limited to the followings: 1ST YEAR: free labor AND parts replacement, some restrictions apply. 2ND AND 3RD YEARS: free labor only, some restrictions apply.
The warranty is void if any of the followings applies: EXCEED WARRANTY PERIOD; PHYSICAL DAMAGES DUE TO ABUSE OR OTHERS; USER TAMPERINGS; FAILURE TO PROVIDE REQUIRED SUPPORTING DOCUMENTS (see below). THERE IS NO EXCEPTIONS!
Albatron USA, Inc. is not authorized to do ABOX RMA and NEWER models of motherboards and graphic cards. Please forward all such requests to our headquarter at support@albatron.com.tw
Albatron USA, Inc. RMA process is based on first come first serve. The turn around time for RMA varies accordingly. It will normally take 7-14 days for a complete RMA process, including arrival, receiving, repair, testing, clean-up, shipping and handling. Under different circumstances such as high volume of repair and the degree of the damages, it will take longer to process.
THE WARRANTY CONDITIONS ON THIS PAGE SUPERSEDE THE ORIGINAL WARRANTY FOUND ON THE PRODUCTS. ALL CONDITIONS ARE SUBJECTS TO CHANGES WITHOUT NOTICES.
---------------------------------------------------------------------------------------- WARRANTY RMA ----------------------------------------------------------------------------------------
The following 2 (two) items are necessary in order for Albatron to issue your WARRANTY RMA. THERE IS NO EXCEPTION, PERIOD! 1. A completed RMA for Repair form (this page). 2. A copy of invoice or proof of purchase of the product(s) from your local store(s) or online store(s). Customer is responsible to keep the invoice/receipt. Please contact your store(s) if you can not find your receipt. Failure to provide the invoice/receipt will result in the delay or denial of RMA request.
Please fax the invoice or proof of purchase to: 626-934-8229 ATTN: ITRMA, and your name on it; OR e-mail it to: rma@albatronusa.com. ALBATRON WILL VERIFY THE AUTHENTICITY OF THE RECEIPTS!
Albatron USA, Inc. RMA Department suggests that customers send the invoice(s) IMMEDIATELY after submitting this form to avoid delay. RMA requests without invoices after 7 days will be discarded and customers need to resubmit the requests.
---------------------------------------------------------------------------------------- OUT OF WARRANTY RMA ----------------------------------------------------------------------------------------
The following items are examples of out of warranty RMA: 1. Items won or purchased from auction site such as Ebay.com 2. Items without receipts. 3. Physically damaged items due to abuse or others that include but not limited to burnt chips, burnt or broken pcb lines (inside or outside pcb layers), major scratches, bent 775 cpu socket pins. 4. User tamperings such as fan/heatsink replacement by user him/herself. Customer may still request for RMA for Repair. However, some charges will apply. Total charge will be determined on labor AND parts cost to repair plus shipping AND handling charges. Immediate payment is required after repairs are completed. Customers will be notified via e-mail of the total charge.
PLEASE DO NOT SUBMIT AN RMA IF YOU DO NOT AGREE TO THESE CONDITIONS!
---------------------------------------------------------------------------------------- RMA FOR REPAIR - REQUEST FORM ----------------------------------------------------------------------------------------
STEP 1 - RMA TYPE
Which RMA are you applying for? Warranty Out of Warranty
STEP 2 - Purchase Information Required for Warranty RMA
Purchase Date (mm/dd/yyyy) Invoice# Store Name: STEP 3 - Buyer Contact Information
First Name Last Name Phone ext. Address City State Zip Code E-mail Address Please verify e-mail address. The RMA number will be sent to the e-mail address.
STEP 4 - Product Information
Model Number Serial Number Problem Please locate model and serial numbers from the label on the original box or on the product itself.
If more than one, please specify below
Model Number 2 Serial Number 2 Problem
Model Number 3 Serial Number 3 Problem
Operating System Windows XP Windows 2000 Windows 98 Windows 95 Thank you for submitting this service request form. After reviewing your information, you will be contacted and issued a RMA number. Your RMA will be sent to your provided e-mail address.
